NHTSA complaint #11265261

Owner complaint summary

FOLLOW ON TO LAST WEEKS INITIAL INPUT OF CASE NUMBER 11257557 NHTSA # REF: VIN NUMBER [XXX] RECEIVED A SAFETY RECALL NOTE TO IMMEDIATELY COME TO A DEALERSHIP AND GET THE STEERING STABILIZER FIXED OR REPLACED. (NOTE I DIDN'T HAVE ANY ISSUE DRIVING FOR THE PAST 4 MONTHS UNTIL THIS RECALL NOTE.) I DID THAT (WENT TO FARICY BOYS COLORADO SPRINGS DEALERSHIP. THEY REPLACED A PART OR TWO.IN APPROX. 2 HOURS. NEXT DAY DROVE IT AND IT WAS A LOT WORSE, I TOOK IT BACK TO THE SAME DEALERSHIP.....THEY THEN REPLACED THE STEERING BOX AND THE PITMAN ARM. (RECEIPT ATTACHED) IT TOOK THEM 2 DAYS TO DO THAT. I THEN DROVE IT AGAIN.....IT WAS A LOT WORSE I PULLED OVER ON THE ROAD AND LOOKED UNDERNEATH THE VEHICLE. I NOTICED WET MARKS ALL OVER THE PARTS UNDER THE VEHICLE AS IF SOMETHING WAS LEAKING (PICTURES ATTACHED) I TOOK IT BACK AGAIN AND AGAIN ALL THEY DID WAS USE A CLEANER ON THE ONE SECTION UNDERNEATH AND SAID ALL IS GOOD. I TOOK MORE PICTURES OF THE ISSUE AND YOU CAN SEE MORE WET AREAS UNDER THE VEHICLE. I STATED EITHER THEY SPILLED SOMETHING WHEN THEY PULLED THE PART OR SOMETHING WAS NOT TIGHTENED AT THIS POINT CAUSING THE LEAKING NOW. THEY SAID ALL WAS GOOD. THE VEHICLE WAS SMELLING OF SOMETHING BURNING UNDER THE VEHICLE. I THEN TOOK IT TO A VEHICLE CLEANING SERVICE TO GET THE WHOLE UNDERCARRIAGE CLEANED TO STOP THE BAD SMELL AND DE-GREASED THE COMPLETE UNDERNEATH OF THE VEHICLE. TODAY AGAIN THE VEHICLE IS DRIVING (WANDERING AS DRIVING ON THE ROAD) I TOOK ANOTHER VIDEO AGAIN BECAUSE OF THE WAY IT WAS WONDERING AND PULLED INTO THE RIGHT LANE AS I AM DRIVING ....TOTALLY UNSAFE TO DRIVE AT THIS MOMENT. THE DEALERSHIP STATED TODAY...THERE IS NOTHING ELSE WE CAN DO FOR THE VEHICLE. STATED BY CORY TIDWELL SERVICE DEPARTMENT. I TRIED TO CONTACT [XXX] THE SERVICE DEPT MANAGER NO LUCK. THEN TRIED TO CONTACT [XXX] GENERAL MANAGER. NO CALL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR