NHTSA complaint #11267071

Owner complaint summary

TL* THE CONTACT OWNS A 2019 BUICK ENCLAVE. WHILE DRIVING 35 MPH, THE CONTACT BECAME DISTRACTED WHILE MAKING A RIGHT TURN AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CRASH OCCURRED IN FRONT OF THE CONTACT'S INSURANCE COMPANY WHERE THE VEHICLE WAS INSPECTED AND TOWED TO THE CONTACT'S RESIDENCE. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 7,712.