afterwarranty
/
InsightsSubmit report

Verified government source

NHTSA complaint #11268880

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

Dates

Incident: 10/15/2019
Filed: 10/16/2019

Owner complaint summary

ON 10/15/19 I WAS RETURNING MY VEHICLE TO LUSTINE CHRYSLER JEEP DODGE IN WOODBRIDGE, VA FOR ENGINE KNOCKING AND TRANSMISSION THUMPING WHEN (I'M PRETTY SURE I HIT A BUMP ON THE HIGHWAY) AND THE WHOLE ELECTRONIC DASHBOARD FLICKER VERY FAST AND THE VEHICLE ACCELERATED ON ITS OWN. I ARRIVED AT THE DEALERSHIP, THEY VERIFIED A MALFUNCTION CODE AND SENT ME HOME TO RETURN ANOTHER DAY BECAUSE THEY DIDN'T HAVE ANY LOANER VEHICLE TO GIVE ME. I HAVE LOUD ENGINE KNOCKING, THUMPING TRANSMISSION AND THE AC BLOWER DIDN'T WORK OCTOBER 1, 2019.

This is an owner complaint filed with NHTSA (ODI #11268880). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11268880)Back to reports

Official record ID (ODI): 11268880. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.