NHTSA complaint #11269263

Owner complaint summary

1300 MILES ON A 2019 NEW JEEP WRANGLER 2DR, 100% STOCK. AT 60MPH ON THE FREEWAY, IN SPEED CONTROL, SUDDENLY THE VEHICLE LOST ALL CONTROL OF STEERING AND SHOOK VIOLENTLY, NEARLY CAUSING A MAJOR FREEWAY COLLISION. I'VE NOW LEARNED THIS IS THE WELL KNOWN 'DEATH WOBBLE'. I HAVE ALSO LEARNED THE VEHICLE HAS THE DAMPER SUPPOSEDLY PREVENTING THIS ALREADY INSTALLED. THE DEALER HAS NO EXPLANATION, REPLACED THE 'DAMPER' AND BASICALLY SAID THERE IS NOTHING MORE THEY CAN DO. I'M AFRAID TO DRIVE THE CAR AGAIN. IF I HAD BEEN KILLED, THERE WOULD BE NO WAY TO HAVE IDENTIFIED THE CAUSE AS THE 'DEATH WOBBLE'. I SIMPLY DO NOT BELIEVE NO ONE HAS BEEN KILLED BY THIS OBVIOUS DEFECT. THE GENERAL MANAGER OF THE DEALER DENIES HE HAS EVER HEARD OF THE DEATH WOBBLE, AN OBVIOUS LIE. THE SERVICE MANAGERS AT TWO DEALERS CLEARLY ACKNOWLEDGED THE PROBLEM BUT SAID THERE IS NOTHING THEY CAN DO. I CAN'T BELIEVE THE WRANGLER HASN'T BEEN RECALLED AND REMOVED FROM SERVICE. THE LEMON LAW PROVIDES NO RECOURSE UNLESS IT HAPPENS MULTIPLE TIMES AND I'M LUCKY ENOUGH TO SURVIVE. THIS IS CRAZY! I HOPE SOMEONE NHTSA WILL REACH OUT TO ME.