Verified government source

NHTSA complaint #11271455

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 NISSAN ROGUE

Manufacturer

Nissan North America, Inc.

Components

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES

Dates

Incident: 10/26/2019
Filed: 10/28/2019

Owner complaint summary

I HAVE HAD AN ONGOING ISSUE WITH THE AES(AUTOMATIC BRAKING SYSTEM) INDICATOR LIGHT FOR ABOUT A MONTH. IT STARTED WHEN I HAD 300 MILES ON MY CAR. THE SENSOR WOULD RANDOMLY COME ON. THE 1ST FEW TIMES, THE CAR WOULD SLIGHTLY BREAK WHEN THE SENSOR WOULD COME ON. AFTER AWHILE THE SENSOR WOULD JUST COME ON(WHICH TURNS THE WHOLE SYSTEM OFF WHEN IT IS ON) RANDOMLY WITH NO BRAKING. I HAVE TAKEN TO DEALERSHIP 3 DIFFERENT TIMES. THEY HAVE REPROGRAMMED AND REPLACED THE SENSOR. IT HAPPENED AGAIN. THEY THEN WANTED ME TO MAKE SURE I PUT MY CAR IN GARAGE FOR A WEEK TO SEE IF IT WAS RELATED TO MOISTURE/FOG ON THE WINDSHIELD BEFORE THEY WOULD REPLACED THE FRONT CAMERA. I HUMORED THEM AND DID THAT. TO MY DISMAY, I DROVE IT AND IT GOT WORSE. I WAS GOING DOWN A HIGHWAY AND RECEIVED FRONT RADAR FAILURE WARNING AND THE SAME INDICATOR CAME ON. LATER, SAME DAY, I WAS GOING DOWN THE INTERSTATE PASSING A SEMI AND A VEHICLE BEHIND ME AND THE SAME ERROR. THIS TIME IT KICKED THE CRUISE CONTROL OFF AND IMMEDIATELY SLOWED MY VEHICLE DOWN. I WAS ALMOST HIT FROM BEHIND. THIS IS A HUGE SAFETY ISSUE AND THE DEALERSHIP SHOULD HAVE JUST REPLACED THE DARN CAMERA WITHOUT ME HAVING TO TAKE THIS DEATH TRAP HOME. THEY PROMISED ME I WAS AT NO RISK AND THEN THIS HAPPENED!

This is an owner complaint filed with NHTSA (ODI #11271455). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11271455. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.