NHTSA complaint #11277195

Owner complaint summary

TL* THE CONTACT OWNED A 2019 NISSAN ROGUE. WHILE THE BRAKE PEDAL WAS DEPRESSED AT A FUEL STATION, THE ENGINE REVVED INDEPENDENTLY. AS THE ENGINE REVVED, THE VEHICLE ACCELERATED FORWARD INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE AND A BUILDING. IT WAS DISCOVERED THAT THE VEHICLE WAS TRAVELING 56 MPH WHEN THE FAILURE OCCURRED. THE ALL WHEEL DRIVE ERROR AND MALFUNCTION WARNING INDICATORS FLASHED ACROSS THE INSTRUMENT PANEL AFTER THE CRASH. THE AIR BAGS DID NOT DEPLOY. THE POLICE AND AMBULANCE ARRIVED ON THE SCENE. THE CONTACT'S MOTHER SUSTAINED INJURIES TO HER RIGHT ANKLE, RIGHT WRIST, AND EXPERIENCED WHIPLASH. THE CONTACT SUSTAINED INJURIES TO BOTH ANKLES, BOTH WRISTS, CLAVICLE, SHOULDER, AND ALSO EXPERIENCED WHIPLASH. BOTH OCCUPANTS RECEIVED MEDICAL ATTENTION. POLICE REPORT NUMBER: C201930703 WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD AND THEN A SECOND WHERE THE INSURANCE COMPANY DEEMED IT DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THE CONTACT'S MOTHER WOULD BE CONTACTED IN 3-5 BUSINESS DAYS. THERE WERE NO RECALLS RELATED TO THE CRASH. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V654000 (BACK OVER PREVENTION), WHICH WAS NOT RELATED TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 8,100. *DT*DT*DT*JB