NHTSA complaint #11282834

Owner complaint summary

I DROVE MY CAR TO GET GAS ON NOVEMBER 24, 2019. AFTER I GOT FULL TANK OF GAS, I CANNOT START THE ENGINE. THE ENGINE WOULD MAKE A NOICE LIKE COUGHING, AND WHOLE CAR WOULD SHAKE, ALL THE ELECTRIC (LIGHTS, METER, MUSIC) WOULD BE ON, BUT THE ENGINE WOULD GO BACK TO 'DEAD'. ON THE DISPLAY SCREEN, IT WOULD SHOW THE 'BATTERY' WARNING ICON. I IMMEDIATELY TRIED JUMPSTART, BUT I STILL CANNOT START MY VEHICLE SO IT'S NOT SIMPLY A BATTERIES PROBLEM. (ACTUALLY, I THINK THE BATTERY ITSELF HAS NO PROBLEM.) THE DEALERSHIP WAS NOT IN SERVICE ON SUNDAY, SO I HAVE TO PAID TO GET MY CAR TOWED AT THE NIGHT- DROP. BEFORE THE GUY TOWED MY VEHICLE AWAY, HE TRIED TO START MY VEHICLE AGAIN AND IT CANNOT BE START. ON MONDAY MORNING THE DEALERSHIP EXAMINE IN THE VEHICLE BUT THEY CLAIM THEY FOUND NOTHING WRONG. ALL THE TEST COME CLEAN AND THEY WANTED ME TO COME AND TAKE MY VEHICLE. BUT WHEN THE TECHNICIAN WAS ABOUT TO GET MY CAR, HE HIMSELF CANNOT START A VEHICLE AGAIN OR IT TAKES A LONG TIME FOR THE VEHICLE TO START. SO THEY KEEP THE CAR THREE MORE DAYS TO TEST BUT TODAY THEY CALLED ME, AND STILL TELLING ME THE VEHICLE HAS NO PROBLEM. THE CAR CLEARLY HAS SOME PROBLEM! AND ACTUALLY THIS IS THE SECOND TIME THAT IT HAPPENED. THE FIRST TIME HAPPENED WHEN I PARKED MY CAR AT MY OFFICE BUILDINGS PARKING LOT, AND AT NIGHT AFTER WORK I CANNOT START THE ENGINE. SAME PROBLEM. THAT TIME I WAIT FOR TWO MINUTES AND I CAN START THE CAR BACK ON AGAIN. BUT THE SAME PROBLEM DID EXIST BEFORE, AND IT HAS A RECURRING PROBLEM. I'M NOW VERY WORRIED ABOUT MY CAR, I FEAR THAT THE SAME PROBLEM WOULD HAPPEN AGAIN, AND I DON'T FEEL SAFE DRIVING IT.