NHTSA complaint #11296807

Owner complaint summary

I WAS DRIVING DOWN THE HIGHWAY AT 70MPH AND MY WINDSHIELD CRACKED ON THE BOTTOM LEFT OR DRIVERS SIDE. THERE WAS ABSOLUTELY NO IMPACT ON THE WINDSHIELD OF ANY KIND. NO TRAFFIC AND SMOOTH HIGHWAY. TEMP WAS AROUND 30 DEGREES. STARTED OUT AS A 5 INCH CRACK FROM THE BOTTOM UP AND HAD A VERY SMALL DIVOT. THEN SPREAD TO A 15 INCH CRACK VERY QUICKLY. I BROUGHT THE CAR TO THE DEALERSHIP WITH IN 24 HOURS AND THEY FILED A CLAIM WITH SUBARU. WITHIN 4 HOURS THE DEALERSHIP CALLED AND SAID CLAIM WAS DENIED. THEY SAID CRACK WAS CAUSED BY OUTSIDE FORCE DUE TO THE TINY DIVOT. THE DEALERSHIP QUOTED ME JUST UNDER $700. NOT BEING HAPPY WITH THAT I CALLED SUBARU CUSTOMER SERVICE AND THEY VERY QUICKLY THREW $500 AT ME TO HELP WITH THE REPAIR. WHICH DOES NOT COVER THE ENTIRE COST OF THE REPAIR. THESE WINDSHIELDS SEEM TO HAVE A RECURRING PROBLEM WITH SPONTANEOUSLY CRACKING AND SUBARU IS BRUSHING IT OFF. THE EYESIGHT TECHNOLOGY DOES NOT WORK WITH ANY OTHER WINDSHIELD, YOU MUST BUY THE FACTORY WINDSHIELD. I DO NOT FEEL SAFE DRIVING MY CAR WITH A SUBPAR WINDSHIELD. I'M NOT CONFIDENT THAT THE NEW WINDSHIELD THEY ARE INSTALLING WILL BE SAFE. PLEASE HELP IN THIS VERY SERIOUS SAFETY ISSUE BEING IGNORED BY SUBARU. THE DEALERSHIP HAS THE PICTURES OF THE WINDSHIELD FROM WHEN I BROUGHT IT IN. I'M TRYING TO GET THEM, I WILL FORWARD THEM IF I GET THEM.