NHTSA complaint #11296919

Owner complaint summary

WHILE DRIVING AT SPEEDS ABOVE 20 MPH ON THE HIGHWAY THE CAR GOES INTO A DEATH WOBBLE WHERE IT FEELS LIKE THE CAR IS GOING TO FALL APART. THE CAR SHAKES AND THE STEERING ABILITY BECOMES UNSTABLE. THE STEERING WHEEL SHAKES WITH THE CAR AND WE NEED TO GET TO THE SHOULDER AND STOP. IT HAPPENS RANDOMLY AND AT VARIABLE SPEEDS. THE DEALER TRIES TO APPEASE US WITH FIXES THAT DO NOTHING TO CORRECT THE PROBLEM. THEY CLAIM THAT IT IS NOT DANGEROUS AND DOES NOT DO ANYTHING TO THE EFFECTIVENESS OF THE CAR. THE CAR WAS PURCHASED NEW A FEW MONTHS AGO AND IT HAS BEEN BROUGHT TO THE DEALER THREE TIMES FOR THIS ISSUE WITHOUT ANY FIX (MOST RECENTLY DECEMBER 24, 2019) WHERE THEY CHANGED OUT A STEERING DAMPER BASED UPON A RECALL. THIS DID NOT CORRECT THE PROBLEM.FOLLOWING THAT WE WERE DRIVING THE CAR ON VACATION THROUGH THE DESERT AND THE CAR WENT INTO A DEATH WOBBLE 10 TIMES WHILE ON THE HIGHWAY. UPON RETURNING HOME WE CONTACTED THE DEALER AND INFORMED THEM OF THESE MULTIPLE EPISODES. THE VEHICLE IS GOING BACK IN ON JANUARY 6, 2020. AT THIS POINT THE CAR IS UNSAFE TO DRIVE. WE WERE NOT INFORMED PRIOR TO OUR PURCHASE ABOUT THIS DANGEROUS ISSUE WITH THE WRANGLER.