Verified government source

NHTSA complaint #11297413

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 HONDA CR-V

Manufacturer

Honda (American Honda Motor Co.)

Components

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

Dates

Incident: 01/02/2020
Filed: 01/06/2020

Owner complaint summary

THIS HAPPENED IN MY DRIVEWAY, WHERE WE HAVE LIVED FOR OVER 25 YEARS. THE WIRING USED FOR THE MAIN HARNESS IS MADE WITH A SOY BASE PRODUCT. NOT ONLY MICE OR RATS, SQUIRRELS AND OTHER ANIMALS CAN SMELL THIS OUT AND DESTROY THE WIRING. I WAS TOLD THAT ONE MAN HAS HAD HIS MAIN HARNESS REPLACED 3 TIMES. IF A SOY BASED PRODUCT IS BEING USED, THEN THE REPAIRS THAT WILL BE NEEDED OVER AND OVER FROM RODENTS SHOULD BE COVERED UNDER A WARRANTY FOR WIRING FOR THE ENTIRE LIFE OF THE CAR!! THIS HARNESS GOES TO CONTROL ALL OF THE INFORMATION THAT IS IN THE CARS COMPUTER SYSTEM. I AM AN ELDERLY DISABLED SENIOR ON A FIXED INCOME. I CAN NOT AFFORD TO BUY THIS CAR AND THEN TURN AROUND BEFORE IT IS EVEN A YEAR OLD TO HAVE TO FORK OUT $1400.00 FOR A NEW WIRING HARNESS, YOU KNEW THIS WOULD HAPPEN, BUT DID NOT CARE!!! THEREFORE YOUR PRODUCT IS HIGHLY DEFECTIVE!!! I WILL NEVER BUY ANOTHER HONDA CAR AND I WILL DEFINITELY PROMOTE THE PROBLEM OF THE WIRING INFO TO INFORM OTHERS NOT TO PURCHASE THESE VEHICLES!!! THE POOR SERVICE THAT YOU HAVE GIVEN CUSTOMERS CONCERNING THIS IS TOTALLY WRONG!!!!! BY DOING THIS THEY ARE CREATING A COMPLETELY DIFFERENT PROBLEM. MICE, RATS AND RODENTS CARRY ALL KINDS OF DISEASES AND BY ENTICING THEM WITH SOY BASED WIRING, YOU ARE CAUSING ANOTHER PROBLEM THAT COULD BE MUCH WORSE FOR YOUR CUSTOMERS, IF THEY WERE TO BE BITTEN BY THESE RODENTS!!!! WHY DON'T YOU PEOPLE THINK ABOUT WHAT WOULD BE WORSE, THE ENVIRONMENT OR DEAD CUSTOMERS AND THE LAWSUITS FROM THAT!!!!

This is an owner complaint filed with NHTSA (ODI #11297413). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11297413. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.