NHTSA complaint #11308731

Owner complaint summary

WITH ONLY 266 MILES ON THE WRANGLER, THE AUTOMATIC 8 SPEED TRANSMISSION COMPLETELY FAILED WHILE TRYING TO ACCELERATE ONTO THE FREEWAY. IT BECAME VERY JERKY AND APPEARD TO BE DOWN SHIFTING WHILE ACCELERATING. I STOPPED ON THE SHOULDER, TURNED OFF THE ENGINE. TURNED ON THE ENGINE AND ATTEMPTED TO MANUALLY SHIFT THE TRANSMISSION. I GOT UP TO 3RD GEAR AND THEN IT STARTED DOWN SHIFTING AGAIN. I COULD NOT DRIVE THE VEHICLE ON THE FREEWAY AND I WAS LUCKY TO NOT BE BLOCKING A LANE WHICH COULD HAVE RESULTED IN A REAR END COLISSION. THE CHECK ENGINE LIGHT WAS ON. THE D ON THE CENTER COUNSEL WAS BLINKING. I PULLED OVER AND STOPPED THE ENGINE. I STARTED THE ENGINE AGAIN AND TRIED TO BACK UP A FEW FEET AND IT ACTED LIKE IT WAS IN NEUTRAL AND WOULD NOT MOVE. THE R ON THE COUNSEL WAS ALSO BLINKING. I WAS AFFRAID TO CONTINUE DRIVING THE WRANGLER AND HAD IT TOWED TO THE DEALER THAT SOLD ME THE CAR LESS THAN 7 DAYS EARLIER. IT HAS BEEN AT THE DEALERSHIP FOR 6 DAYS AND AS FAR AS I KNOW THEY HAVE CONTACTED THE FACTORY FOR ADVISE ON HOW TO REPAIR THE TRANSMISSION. THEY ARE WAITING FOR TOOLS SO THEY CAN BEGIN THE REPAIR. THIS IS A 4 DOOR RUBICON WITH THE 2.0 LITER ETROQUE TURBO ENGINE. I PURCHASED THE JEEP NEW ON JAN 30TH, 2020.THE MANUFACTURING DATE ON THE DOOR JAM INDICATES THIS JEEP WAS MANUFACTURED IN JULY 2019, I THINK ON THE 26TH.