NHTSA complaint #11308965

Owner complaint summary

I PREVIOUSLY SUBMITTED A CONCERN WITH THIS CAR THAT OCCURRED IN DECEMBER 2019. TESLA IN MILFORD, CT HAD THE CAR IN SERVICE FOR 23+ DAYS BECAUSE OF ERRORS WITH THE CAR: ALERT MESSAGES INCLUDED (BUT WEREN'T LIMITED TO) POWER REDUCED, FRONT MOTOR DISABLED, ETC. THE CAR KEPT POWERING OFF WHILE I WAS DRIVING AND THE BRAKES AND STEERING MALFUNCTIONED. TESLA ULTIMATELY DIAGNOSED THE PROBLEM AS A "SHORTED PENTHOUSE HARNESS." TWO WEEKS AFTER RECEIVING THE CAR BACK, THE ERROR MESSAGES REAPPEARED. THE CAR BROKE DOWN AGAIN AND HAD TO BE TOWED BACK TO TESLA IN MILFORD, CT. WHILE TESLA INDICATED THAT THE PRIOR ISSUES WERE RESOLVED, THEY OBVIOUSLY WEREN'T. THE CAR SHUT DOWN AGAIN WHILE I WAS DRIVING ON THE INTERSTATE AND ALSO IN THE CITY. THE BRAKES AND STEERING DIDN'T FUNCTION PROPERLY. I RECEIVED ERROR MESSAGES INDICATING POWER REDUCED, BRAKES DISABLED, POWER STEERING DISABLED, FRONT MOTOR DISABLED, AUTOMATIC EMERGENCY BRAKING DISABLED, CAR MAY BE FREE ROLLING--JUST TO NAME A FEW. THIS CAR IS UNSAFE AND UNRELIABLE. AS OF TODAY, THE CAR HAS BEEN IN SERVICE FOR 28+ BUSINESS DAYS; HOWEVER, TESLA TOLD ME THEY WORKED ON THE CAR OVER THE WEEKEND, WHICH WOULD INDICATE THE CAR HAS BEEN IN SERVICE OVER 30 DAYS.