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NHTSA complaint #11311443

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MERCEDES-BENZ GLE400

Manufacturer

Mercedes-Benz USA, LLC

Components

EXTERIOR LIGHTING

Dates

Incident: 01/01/2020
Filed: 02/25/2020

Owner complaint summary

TL* THE CONTACT OWNS A 2019 MERCEDES BENZ GLE400. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLAMP BEAM PROJECTED WAS INSUFFICIENT FOR SAFE VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO MERCEDES- BENZ OF DANBURY LOCATED AT (100 FEDERAL RD, DANBURY CT.) WHO WAS UNABLE TO DETECT A FAILURE WITH THE HEADLAMPS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,500. UPDATE: THE CONSUMER STATED THAT THE ISSUES CONTINUED TO OCCUR BETWEEN NOV-DEC 2019. THE VEHICLE WAS RECALLED.*AS

This is an owner complaint filed with NHTSA (ODI #11311443). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11311443)Back to reports

Official record ID (ODI): 11311443. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.