NHTSA complaint #11321238

Owner complaint summary

TL* THE CONTACT OWNS A 2020 NISSAN ROUGE. THE VIN WAS NOT PROVIDED. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING ABOUT 65 MPH, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ENGAGED WITHOUT WARNING. THE DRIVER LOST CONTROL OF THE VEHICLE WHICH WENT OFF THE ROAD, ROLLED AND CRASHED INTO A GRASSY AREA. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES, INCLUDING SPRAINED NECK, TEMPORARY HEARING LOSS AND A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD AND WAS LATER TOWED TO AN UNKNOWN NISSAN DEALER LOCATED IN ORLANDO, FLORIDA. THE CONTACT STATED THAT THE INSURANCE COMPANY DID NOT PHYSICALLY CHECK THE VEHICLE DUE TO COVID19 TO DETERMINE WHETHER THE VEHICLE WOULD BE DECLARED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.