NHTSA complaint #11322402

Owner complaint summary

TL* THE CONTACT OWNS A 2020 NISSAN ALTIMA. CONTACT STATED SHORTLY AFTER THEY PURCHASED THEIR VEHICLE THEY NOTICED THE HOOD OF THEIR VEHICLE WOULD NOT ALIGN PROPERLY. CONTACT TOOK THE VEHICLE TO A SPECIALIST WHO REPAIRED THE VEHICLE WITH A BUMP STOP NOD. HOWEVER, VEHICLE'S HOOD BECAME LOOSE AND BEGAN TO MAKE A RATTLING NOISE. CONTACT STATED THE VEHICLE' S REMOTE START BUTTON BEGAN TO MALFUNCTION. ALSO, WHEN THE CONTACT WAS STOPPED AT A RED LIGHT, OR WHENEVER, THEY ATTEMPTED TO APPLY THE BRAKE PEDAL, THEY NOTICED THE VEHICLE WOULD HESITATE TO BRAKE AND HESITATE TO ACCELERATE. THE CONTACT STATED THAT THE VEHICLE'S EMERGENCY BRAKES WOULD SUDDENLY ACTIVATE OR THE BRAKES, THEMSELVES, WOULD PREMATURELY ACTIVATE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP (COGGIN NISSAN ON ATLANTIC IN JACKSONVILLE ADDRESS: 10600 ATLANTIC BLVD, JACKSONVILLE, FL 32246 PHONE: (904) 747-3915) WHO INFORMED THEM THAT SENSORS NEEDED TO BE CLEANED AND THE SHUTTER GRILL WAS MALFUNCTIONING. THE VEHICLE'S SHUTTER GRILL WAS REPLACED. THE CONTACT STATED THAT THREE DAYS AFTER WHILE DRIVING APPROXIMATELY 60 MPH WHEN ANOTHER VEHICLE CUT IN FRONT OF ANOTHER VEHICLE, THE CONTACT ATTEMPTED TO APPLY THE BRAKE PEDAL, HOWEVER, THE BRAKE PEDAL TRAVELED TO THE FLOOR CAUSING THE CONTACT TO REAR-END ANOTHER VEHICLE. THE AIR BAGS DID DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THEIR RIGHT LEG, BOTH ARMS AND HEAD. MEDICAL ATTENTION WAS NEEDED. THE CONTACT CONTACTED THE MANUFACTURER WHO STATED THAT THE BRAKES WERE A SUPPLEMENTARY AID, AS WELL AS, OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 1,619. *LN THE CONSUMER STATED ON 01/19/2020 WHILE DRIVING 60MPH, THE EMERGENCY BRAKING SYSTEM PREMATURELY ENGAGE CAUSING THE VEHICLE TO SLAM ON THE BREAKS. THE WARNING LIGHTS WERE ILLUMINATED AND THE TIRES BEGAN SPINNING. DEALER WAS NOTIFIED. ON ANOTHER OCCASION THE BRAKES FAILED RESULTING IN A CRASH.*JS CONSUMER STATED WHILE DRIVING SHE WAS CUTOFF BY ANOTHER CAR. WHILE BRAKING TO A COMPLETE STOP HER DRIVER ASSISTANCE TECHNOLOGY FAILED WHICH CAUSED A REAR END COLLISION. AIRBAGS DEPLOYED HITTING THE CONSUMER IN THE FACE UPON IMPACT.*JB