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NHTSA complaint #11322498

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

STEERING

Dates

Incident: 04/27/2020
Filed: 04/28/2020

Owner complaint summary

WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN THE POWER STEERING MALFUNCTION ERROR MESSAGE APPEARED ON THE VIRTUAL COCKPIT. I PULLED OVER INTO AN EMPTY PARKING LOT, TURNED THE CAR OFF AND RESTARTED. THE ERROR MESSAGE WAS STILL THERE WHEN I TURNED THE CAR ON. IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL, ESPECIALLY WHEN MOVING AT VERY LOW SPEEDS. IT WAS THE SAME FEELING AS DRIVING A CAR WITHOUT POWER STEERING, WHICH IF THE DRIVER IS NOT EXPECTING IT OR PHYSICALLY STRONG ENOUGH TO TURN THE WHEEL, WOULD DEFINITELY PRESENT A SAFETY ISSUE. GIVEN THIS IS A NEW CAR (ONLY 11K MILES) I AM VERY DISAPPOINTED AND CONCERNED THIS COULD HAPPEN. THIS TYPE OF MALFUNCTION/DEFECT SHOULD NOT BE HAPPENING ON ANY NEW CAR, WHETHER IT IS A BASE BRAND OR LUXURY BRAND CAR.

This is an owner complaint filed with NHTSA (ODI #11322498). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11322498)Back to reports

Official record ID (ODI): 11322498. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.