NHTSA complaint #11323550

Owner complaint summary

USUALLY, THE GAS NOZZLE AUTOMATICALLY TURNS OFF THE GAS WHEN THE TANK IS FULL. WHILE WAITING FOR THIS TO HAPPEN, HAND ON NOZZLE HOLDING IT OPEN, THE GAS OVERFILLED, GUSHED OUT OF THE FILL TUBE, AND OUT FROM UNDER THE TRUCK. A BIG PUDDLE OF GAS ON THE GROUND. I THOUGHT THE NOZZLE SHUTOFF MALFUNCTIONED. I WENT TO FILL MY TRUCK AGAIN ON 5/5. I PUT THE NOZZLE INTO THE FILL TUBE AND SQUEEZED THE HANDLE. GAS GUSHED OUT OF THE FILL TUBE RIGHT AWAY, OUT FROM UNDER THE TRUCK AND CREATING ANOTHER LARGE PUDDLE OF GAS ON THE CONCRETE. I HAD A SIMILAR, NO CAP, FILLING TUBE ON MY 2013 F-150 AND NEVER HAD THIS PROBLEM IN 7 YEARS. SO I CALLED MY DEALER TO REPORT THIS AND SEE IF OTHERS HAVE HAD THE SAME PROBLEM. I WAS TOLD THERE IS A SECOND VALVE IN THE FILL TUBE AND I NEED TO INSERT THE NOZZLE ALL THE WAY INTO THE SPRING. I HAVEN'T HAD A CHANCE TO SEE IF THIS CORRECTS THE PROBLEM. HOWEVER, MANY TIMES WHEN I HAVE TRIED TO FILL VARIOUS VEHICLES THAT I HAVE OWNED, SOMETIMES I HAVE TO PULL THE NOZZLE SLIGHTLY OUT TO KEEP THE AUTOMATIC TURN OFF FROM COMING ON SO I CAN FILL THE TANK. I NEVER TOP OFF, ADD MORE GAS AFTER THE AUTOMATIC SWITCH TURNS THE PUMP OFF. I THINK THIS IS A POOR DESIGN OR SOMETHING WRONG WITH MY FILL TUBE. I'M SURE OTHERS WILL BE DOING THE SAME THING I DID AND RAW GAS ALL OVER THE GROUND AND VEHICLE ISN'T VERY SAFE. BOTH TIMES VEHICLE WAS STATIONARY AND ENGINE OFF AT THE FILLING STATION. I WILL TAKE PICTURES IF THIS HAPPENS AGAIN. *TR