NHTSA complaint #11328832

Owner complaint summary

THE DAY WAS PARTLY CLOUDY. THE LOCATION WAS MARYLAND. THE VEHICLE WAS A NEW 2020 TOYOTA CAMRY SE 4DOOR. WHILE DRIVING WITH MY SUNROOF EXTERIOR FLAT GLASS AND INTERIOR DOOR ASSEMBLY BOTH COMPLETELY CLOSED, MY DAUGHTER AND I SUDDENLY HEARD A BOOM EXPLOSION. WHILE DRIVING TRYING TO SAFELY EXIT, HUGE BLACK CHUNKS WERE FLYING BEHIND US, THAT WAS LATER IDENTIFIED AS BROKEN SUNROOF GLASS FLYING BEHIND US HITTING THE VEHICLES TRAVELING BEHIND US. WE PULLED OVER AND GOT OUT OF THE CAR. WE DISCOVERED THAT MY VEHICLE'S SUNROOF HAD EXPLODED. INSTEAD OF THE REMAINING BROKEN SUNROOF GLASS EDGES EXHIBITING A CONCAVE DOWNWARD APPEARANCE, THE REMAINING SHATTERED GLASS EXHIBITED A CONVEX OUTWARD APPEARANCE INDICATING AN EXPLOSION HAD OCCURRED. TOOK THE VEHICLE TO A LOCAL MARYLAND TOYOTA DEALER FOR HELP AND WAS TOLD BECAUSE THE VEHICLE WASN'T PURCHASED FROM THEIR DEALERSHIP THEY COULDN'T HELP ME. HENCE THE OEM GLASS REPLACEMENT COSTS WERE COVERED BY MY AUTO INSURANCE, WITH A $500 DEDUCTIBLE. A FEW DAYS LATER AFTER I RETURNING HOME, THE NEW OEM GLASS AND SUNROOF ASSEMBLY BEGAN TO SCREECH AND CRACKLED AS IF IT WAS COMING APART. THE TOYOTA DEALERSHIP WHERE I PURCHASED MY VEHICLE RENIGGED ON THEIR PROMISE TO MAKE MY SUNROOF ASSEMBLY NEW AGAIN AT NO COSTS SINCE THE VEHICLE WAS STILL UNDER WARRANTY. NOW I DEAL WITH A CRACKLING AND SQUEAKING SUNROOF ASSEMBLY THAT MAKES ME FEARFUL OF THE SUNROOF EXPLODING AGAIN. NOTE: THE PURCHASING DEALERSHIP FAILED TO COMPLY WITH MY AUTO SUNROOF GLASS AND ASSEMBLY THAT WAS STILL UNDER WARRANTY AND REFUND MY AUTO INSURER AND ME AS THEY HAD PROMISED. HAD DIFFICULTY UPLOADING PHOTOS (5) *TR