NHTSA complaint #11337655

Owner complaint summary

VEHICLE WAS IN MOTION ON THE INTERSTATE AT 70 MPH. THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE BEGAN TO STALL. I HAD TO PULL OVER ON SIDE THE ROAD TO PREVENT FROM GETTING HIT BY AN 18 WHEELER FROM THE REAR. I WAS ABLE TO DRIVE THE VEHICLE A WHILE LONGER BEFORE THE ENGINE STALLED AGAIN. I HAD TO GET THE VEHICLE TOWED TO THE NEAREST TOYOTA DEALERSHIP. THEY REPORTED AN ISSUE WITH THE FUEL PUMP. THE DEALERSHIP REPORTED HAVING MANY ISSUES WITH THE FUEL PUMP FOR THE 2019 CAMRY. ON THE DATE OF JUNE 29TH REPAIR APPOINTMENT, THEY REPORTED THEY FUEL PUMP IS ON BACK ORDER AND THEY WOULD NOT BE ABLE TO GET THE PART UNTIL JULY 22ND, 2020 DUE TO SO MANY VEHICLES HAVING THAT DEFECT. HOWEVER, THE PART IS UNDER WARRANTY AND WOULD BE COVERED. AS A RESULT, I HAD TO PRIVATELY RENT A VEHICLE WITHOUT BEING OFFERED A LOANER CAR OR A RENTAL FOR 2 WEEKS. I HAD TO SPEND APPROXIMATELY 1,000 IN EXPENSES TO COVER THE COST OF NOT HAVING A VEHICLE. THE VEHICLE WAS TOWED TO A DEALERSHIP IN A REMOTE AREA FAR FROM HOME AND WORK. MY DISABLED MOTHER HAD TO BOOK A HOTEL TO CHECK THE VEHICLE STATUS THE FOLLOWING DAY WITH MY FATHER. I'VE HAD THE VEHICLE FOR 8 MONTHS WITH 29,000 MILES. WHEN I PLACED MY VIN NUMBER IN THE SYSTEM, MY VEHICLE WASN'T IDENTIFIED OR QUALIFIED AS A RECALL IN THE SYSTEM DESPITE THE DEALERSHIP CONFIRMING THEIR WERE PROBLEMS WITH THE FUEL PUMP AND THE DESCRIPTION OF THE VEHICLE DEFECT MATCHING ONE OF THE 5 IDENTIFIED RECALLS RELATED TO THE TOYOTA CAMRY. BASED ON MY VIN #, MY VEHICLE DIDN'T QUALIFY FOR ANY RECALLS, WHEN I CALLED THE TOYOTA RECALL OFFICE, THEY REPORTED MY VEHICLE DIDN'T MEET RECALL STANDARDS .THE KELLY BLUE BOOK REPORTED 5 DIFFERENT RECALLS AND THEIR DESCRIPTIONS IN RELATION TO THE 2019 CAMRY. I NOTICED THE FUEL PUMP DEFECT/SYMPTOMS MATCHED WITH MY VEHICLE OUT OF THE 5 IDENTIFIED RECALLS.