NHTSA complaint #11338413

Owner complaint summary

2019 JEEP WRANGLER JL SPORT-STEERING ISSUES I HAVE HAD MY 2019 JL A LITTLE OVER A YEAR NOW AND HAVE BEEN EXPERIENCING CONCERNS WITH THE STEERING SINCE I DROVE IT HOME. BEING A FIRST TIME JEEP OWNER, INITIALLY I THOUGHT MAYBE THAT WAS JUST THE WAY IT WAS SUPPOSED TO DRIVE. AFTER A FEW MONTHS, IT JUST DIDN'T SEEM RIGHT TO ME THAT A BRAND NEW JEEP COULD BE THIS SLOPPY IN THE STEERING. THERE IS A TON OF PLAY IN THE STEERING WHEEL WHICH MEANS CONSTANTLY OVER-CORRECTING TO STAY IN A LANE. IT IS NOTICEABLE AT ALL SPEEDS BUT EVEN MORE SO AT HIGHWAY SPEEDS. I FIND THAT I CANNOT TAKE ONE HAND OFF THE WHEEL AT ANYTIME WHILE ON THE HIGHWAY BECAUSE IT CAN WANDER. THIS IS AN EXHAUSTING WAY TO DRIVE NOT TO MENTION THE CONSTANT BUMP STEER THAT HAPPENS WHEN GOING OVER ANY MINOR BUMP OR HIGHWAY OVERPASS. IT'S NERVE WRACKING DRIVING IN TIGHT LANES ON THE HIGHWAY AND ESPECIALLY IN CONSTRUCTION ZONES. IT'S TO THE POINT THAT I HONESTLY DON'T FEEL SAFE DRIVING IT AND NEITHER DOES MY BOYFRIEND. I HAVE BROUGHT THIS UP NOW AT TWO DIFFERENT DEALERSHIPS FOR A TOTAL OF 5-6 TIMES. THE MOST RECENT RESPONSE WAS, "THAT'S JUST THE NATURE OF THE BEAST". I'M SORRY BUT THAT IS NOT ACCEPTABLE. THE FIRST DEALERSHIP PUT MY DAMPER RECALL PART IN UPSIDE DOWN AND SO I DROVE ON AN UPSIDE DOWN PART FOR 5 MONTHS BEFORE I EXPERIENCED THE DEATH WOBBLE ON THE HIGHWAY. AFTER THAT INCIDENT I TOOK IT TO A DIFFERENT DEALERSHIP WHO PUT IN A NEW DAMPER THE CORRECT WAY BUT STILL EXTREME LOOSENESS IN THE WHEEL AND WANDERING ALL OVER THE ROAD. THE MOST FRUSTRATING THING IS THAT THE DEALERSHIP TELLS ME THERE IS NOTHING WRONG WITH THE JEEP AND IT'S SAFE TO DRIVE YET THERE ARE 1,000'S OF REPORTS HAVING THE SAME STEERING ISSUES AS ME. THIS IS MY SECOND TIME OPENING A CASE WITH JEEP CARE HOWEVER I'M NOT HOPEFUL THAT THEY WILL HELP AT ALL.