NHTSA complaint #11340617

Owner complaint summary

WE WERE DRIVING OUR MERCEDES GLE 350 ON I 80 NEAR MILE MARKER 203.1, OHIO ON 7/11/2020 AT 7 AM. IT WAS RAINING A BIT IN MORNING. THE LANE DEPARTURE ASSIST WAS ON, AND IT WAS TURNING GREEN AND GRAY CONTINUOUSLY. I KEEP LANE ASSIST ON ALL THE TIME FOR SAFETY PURPOSE. I WAS DRIVING ON THE SLOW LANE ON RIGHT MOST LANE AT APPROXIMATELY 60 MILES. SUDDENLY THE VEHICLE LOST CONTROL AND STARTED SLIPPING ON THE ROAD. I TRIED TO CONTROL IT, HOWEVER IT WOULD NOT COME UNDER CONTROL. FINALLY THE CAR DRIFTED ALL THE WAY TO THE LEFT MOST LANE, AND RAMMED INTO THE CONCRETE DIVIDER ON DRIVER SIDE. THE DRIVER SIDE BAGS INFLATED AND LUCKLY NO ONE WAS HURT SERIOUSLY. I AM A MECHANICAL ENGINEER FROM CASE WESTERN RESERVE UNIVERSITY, AND HAVE WORKED IN AUTO INDUSTRY FOR A FEW YEARS BEFORE. IT ALMOST FELT THAT THERE WAS SOMETHING THAT WAS MECHANICALLY WRONG THAT CAUSED THE CAR TO SLIP AND LOOSE CONTROL. MERCEDES GLE 350, 2020 MODEL HAS A HARSH REACTION TO LANE DEPARTURE AND I HAVE A FEELING THAT IT CAUSED THE CAR TO HYDROPLANE BECAUSE THE REACTION IS SO SUDDEN. PLEASE LOOK INTO THE ISSUE, SO THAT NO ONE GET SERIOUSLY HURT. THIS IS MY FIRST ACCIDENT IN LIFE AND I AM 42 YEARS OLD. I THINK THE LANE DEPARTURE SYSTEM IN MERCEDES DOSEN'T WORK OR NEEDS TO BE FINE TUNED SO THAT IT DOSEN'T CAUSE ACCIDENTS IN SLIPPERY CONDITIONS. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).