NHTSA complaint #11351669

Owner complaint summary

INFOTAINMENT SYSTEM EXPERIENCES PERIODIC FAILURES CAUSING INABILITY TO CONTROL CLIMATE/TEMPERATURE CONTROLS, COMMUNICATIONS, NAVIGATION, AND VEHICLE SETTINGS INCLUDING SAFETY SETTINGS. IT OCCURS WHEN DRIVING IN CITY AND ON HIGHWAY REGARDLESS OF CONDITIONS OR SPEED, WHEN STATIONARY, CAN AT TIMES BE CORRECTED BY PULLING OFF THE ROAD AND RESTARTING THE CAR, BUT SOMETIMES IT JUST TAKES TIME TO RESOLVE. ACURA STATED THIS IS CAUSED BY THE CONNECTION TO THE CELL PHONE, BUT OCCURS EVEN WHEN NO PHONE IS CONNECTED TO OR IN THE CAR. THIS ISSUE IS A SIGNIFICANT DISTRACTION TO THE DRIVERS ATTENTION, AND CAN FOR EXPOSURE TO EXTREME TO OUTSIDE TEMPERATURES BELOW FREEZING AND ABOVE 95F IN HIGH HUMIDITY MO SUMMER HEAT. MULTIPLE ATTEMPTS TO REPAIR THE VEHICLE HAVE FAILED, ARBITRATION WITH NCDS RULED IN MY FAVOR FOR ACURA TO REPAIR THE VEHICLE WHICH THEY CANNOT DO, IT IS A KNOWN ISSUE WITH ACURA VEHICLES AND THEY CONTINUE TO SELL, AND THERE ARE MULTIPLE CURRENT CLASS ACTION LAWSUITS AGAINST ACURA AND THEIR PARENT HONDA MOTOR COMPANY FOR THE IDENTICAL ISSUE WITH DIFFERENT MODELS FROM THE SAME MODEL YEAR. MY ATTEMEPTS TO TRADE AND SELL THE VEHICAL HAVE BEEN THWARTED BY OCCURANCES OF CRITICAL FAILURE OF THESE ELECTRONIC/COMPUTER BASED SYSTEMS. I AM CURRENTLY ARBITRATING ACURA (NON-LEGAL) FOR THE RESOLUTION OF THESE UNSAFE DRIVING EXPERIENCE.