NHTSA complaint #11354236

Owner complaint summary

2019 RAM CLASSIC BIG HORN. IT'S BEEN QUITE A JOURNEY WITH THIS TRUCK. FIRST, ABOUT A MONTH AFTER I BOUGHT IT (FEB 19) I NOTICED THE BED WAS A COUPLE OF INCHES TO THE LEFT OF THE CAB. TURNS OUT, IT WAS THE CAB NEEDING ADJUSTMENT NOT THE BED. DROVE IT FOR A YEAR FINE. 2 MONTHS AGO I ATTEMPTED TO START AND IT WAS DEAD. THE INTERIOR LIGHTS WOULD WORK BUT IT WOULD NOT START'NOT EVEN TRY TO TURN OVER. I DISCONNECTED THE NEG BATTERY POST AND WAITED A FEW MINUTES, HOOKED IT UP AND IT STARTED. DROVE IT FOR A COUPLE DAYS THEN, BACKING OUT OF MY GARAGE IT DIED'WHILE MOVING IT JUST DIED. IT WAS ON THE WAY TO THE DEALER FOR SOME WARRENTY PAINT REPAIR SO I FIGURED I'D DISCONNECT THE BATTERY AGAIN AND DRIVE IT OVER. WHEN I OPENED THE DOOR THE ALARM WENT OFF. NOTHING I COULD DO TO TURN IT OFF. COULD NOT TURN THE KEY TO OFF AND COULD NOT GET THE KEY OUT OF THE IGNITION. PUSHING THE BUTTONS HAD NO EFFECT. DISCONNECTING THE BATTERY SILENCED THE ALARM. HAD IT TOWED TO THE DEALER. THEY TRIED FOR TWO WEEKS TO FIX IT. THEY CHANGED THE IGNITION MODULE, AND IT DIDN'T' WORK. THEY REPROGRAMED THE KEYS AND IT DIDN'T WORK. THEY REPROGRAMED 1 ANOTHER NEW, DIFFERENT KEY AND IT DIDN'T WORK. THEY PROGRAMMED TWO NEW DIFFERENT KEYS AND SAID THAT FIXED IT (MAKES NO SENSE WHY THE SECOND KEY WOULD HELP). IT ALSO DOESN'T MAKE SENSE HOW THE KEY FOB MALFUNCTION WOULD CAUSE THE VEHICLE TO DIE WHEN IT'S RUNNING. PICKED UP THE TRUCK AND DROVE 200 MILES. THEN THE NEXT DAY IT DIED WHILE DRIVING STRAIGHT AT 30 MPH, IN THE MIDDLE OF AN INTERSECTION. THEY CLEARLY DON'T KNOW WHAT'S GOING ON WITH THIS THING AND WON'T PAY TO TOW IT BACK TO THEIR SHOP. THEY WANT ME TO SEND IT TO A LOCAL SMALL TOWN DEALER, 4 HOURS FROM HOME. I CAN BARELY GET THEM TO RETURN MY CALLS. THE SERVICE REP SAYS ALL THEY CAN DO IS HAVE IT TOWED TO THE CLOSEST DEALER.