NHTSA complaint #11354250

Owner complaint summary

TL* THE CONTACT OWNS A 2020 HONDA CR-V. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN DECELERATION WHILE DRIVING 75 DOWN TO 10 MPH. NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT RESPOND AND THAT THE ELECTRICAL SYSTEM REMAINED FUNCTIONAL. THE CONTACT STATED THAT THE VEHICLE WOULD NOT GENERATE ENOUGH POWER TO DRIVE ONTO THE FLATBED. THE CONTACT STATED THAT HE WAS ABLE TO STEER TO THE LEFT BUT ALMOST WAS HIT AND WAS ABLE TO COAST ON THE GRASS AND WAITED A COUPLE OF HOURS UNTIL THE TOW TRUCK ARRIVED. THE CONTACT ALSO MENTIONED THAT THE ENGINE REMAINED RUNNING. THE VEHICLE WAS TOWED TO A LOCAL UNKNOWN DEALER IN DELAWARE AND LATER WAS TOWED TO JOYCE KOONS HONDA (10640 AUTOMOTIVE DR, MANASSAS, VA 20109) WHERE THE DEALER WAS ABLE TO REPLICATE THE FAILURE BUT WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE DEALER CALLED THE MANUFACTURER AND WAS PROVIDED A CASE NUMBER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V865000 (STRUCTURE). THE FAILURE MILEAGE WAS APPROXIMATELY 950.