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NHTSA complaint #11359842

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

SERVICE BRAKES

Dates

Incident: 09/13/2020
Filed: 09/18/2020

Owner complaint summary

I AM UNABLE TO SAFELY DRIVE MY NEW 2020 HYUNDAI TUCSON PURCHASED JULY 12, 2020, DUE TO A DANGEROUS RECALL. THERE IS NO SOLUTION AT THIS TIME AND IF THE ABS LIGHT COMES ON, I AM ADVISED TO PULL OVER, DISCONNECT THE BATTERY AND HAVE IT TOWED TO THE DEALERSHIP. ALSO, DO NOT PARK THE CAR INDOORS. I WAS PLANNING ON TAKING SOME ROAD TRIPS; THAT IS WHY I PURCHASED THE CAR. HYUNDAI ADVISED ME NOT TO TAKE A ROAD TRIP DUE TO THE PROBLEM. I THOUGHT THEY MIGHT GIVE ME A LOANER TILL THE SITUATION WAS RESOLVED BUT CUSTOMER SERVICE SAID "ONLY IF THE ABS LIGHT COMES ON". I ALSO NOTE THAT THEY HAVE DISCONTINUED THEIR ADS FOR THE TUCSON AND ARE STATING THAT THE KONA AND/OR SANTA FE MODELS ARE MORE RELIABLE AND SAFE. SO, HERE I AM WITHOUT A SAFE, RELIABLE CAR AND HYUNDAI WILL NOT DO ANYTHING TO HELP ME. WHAT CAN BE DONE?

This is an owner complaint filed with NHTSA (ODI #11359842). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11359842)Back to reports

Official record ID (ODI): 11359842. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.