NHTSA complaint #11361494

Owner complaint summary

1ST PROBLEM....STEERING COLUMN RATTLES LOUDLY IN-BETWEEN 45 AND 60 MPH AND AT SPEEDS BELOW 10MPH. TRUCKS FRONT END GRINDS WHEN MAKING SLOW SPEED RIGHT HAND TURNS. ALSO TRUCK LURCHES, GRINDS AND RATTLES THE ENTIRE FRONT END SLOWING DOWN OR BACKING UP AT SLOW SPEEDS....THIS HAPPENS WHEN BRAKES ARE NOT BEING APPLIED. SOMETIMES WHEN I DRIVE THE TRUCK THE STEERING WHEEL STAYS OFF CENTER TO THE RIGHT AND PULLS VERY HARD TO THE RIGHT. CHRYSLER SAYS IT POSSIBLE THE ELECTRONIC POWER STEERING RACK BUT THEY DONT HAVE A FIX. GETS WORSE ALMOST EVERY DAY. 2ND PROBLEM....I HAVE NOTICED THE TRUCK HAS MARKS WHERE THE KNUCKLE AND THE LOWER CONTROL ARM ARE HITTING EACH OTHER. I UNDERSTAND THE NEED FOR STEERING STOPS BUT THESE ARE NOT STEERING STOP HITS. THESE PARTS ARE STRUCTURAL PARTS OF THE TRUCK THAT ARE NOT SUPPOSED TO HIT. BOTH SIDES ARE DOING THIS AND I DO NOT FEEL THE TRUCK IS SAFE WITH THIS ISSUE AND IT HAS CAUSED STRESSED AREAS ON THE FRONT END OF THE TRUCK. THIS COULD CAUSE PARTS TO FAIL AND HAVE SERIOUS CONSEQUENCES AT ANY SPEED THE TRUCK IS GOING IF THEY DECIDE TO FAIL. MY TRUCK HAS BEEN TO THE DEALERSHIP 4 TIMES AND WAS JUST DROPPED OFF AGAIN TODAY. THEY SAID THEY MAY HAVE TO REPLACE THE PARTS THAT ARE HITTING...BUT THEY ARE THE SAME PARTS AND IT WILL DO THE SAME EXACT THING AGAIN. THEY GAVE ME A 2019 RAM TO DRIVE AS A LOANER AND THIS TRUCK DOESNT HAVE THE AIR SUSPENSION LIKE MINE DOES. I INSPECTED UNDER THE TRUCK AND FOUND THE SAME EXACT ISSUE ON THIS TRUCK. I BELIEVE CHRYSLER HAS A SERIOUS ISSUE WITH THESE TRUCKS THAT STARTED WITH THE DESIGN AND THEY ARE NOT TAKING CARE OF THE ISSUE. I HAVE A $62,000 DOLLAR TRUCK I DO NOT FEEL IS SAFE AND I AM NOT GETTING ANSWERS TO CORRECT THESE ISSUES. THE DATE BELOW IS ESTIMATED WHEN I TOOK IT TO THE DEALERSHIP THE FIRST TIME. THIS HAS BEEN AN ONGOING PROBLEM WITH NO RESOLVE FROM CHRYSLER