NHTSA complaint #11365227

Owner complaint summary

UNSAFE LOOSE STEERING IN THIS 2020 JEEP WRANGLER SPORT S WILLY'S EDITION.. THE WHEEL HAS A LARGE DEAD SPACE REQUIRING OVER CORRECTING TO MAINTAIN THE VEHICLE IN IT'S LANE. DUE TO THE DEAD SPACE I HAVE TO PERFORM A "SAWING MOTION" TO KEEP THE JEEP IN ITS LANE. THE EXCESS STEERING WHEEL MOTION IS AT LOW SPEEDS AS WELL AS HIGHWAY SPEEDS. THE JEEP CAN VEER RIGHT OR LEFT DEPENDING ON THE ROAD. WHEN I HOLD THE WHEEL COMPLETELY STILL, THE TIRES CAN BE FELT MOVING RIGHT AND LEFT. MY 16 YEAR OLD SON ALMOST WRECKED THE JEEP THE FIRST DAY IN A 25 MPH NEIGHBORHOOD DUE TO THE OVERCORRECTING NEEDED TO STEER IT STRAIGHT.. THIS IS A SAFETY ISSUE AND NEEDS TO BE CORRECTED BEFORE SOMEONE IS HURT OR KILLED. I WAS TOLD INITIALLY THIS WAS A "JEEP THING" BY SOMEONE AT THE DEALERSHIP. I DID TAKE IT IN TO THE DEALERSHIP AND THE TECH WITHOUT DRIVING IT RIGHT AWAY SAID YOU NEED A NEW STEERING BOX. I PURCHASED THIS JEEP SEPT 23. THERE WAS A SERVICE BULLETIN THAT CAME OUT AUG 10 BY THE COMPANY # 08-074-20 FOR IMPROVED STEERING FEEL. PLEASE DO SOMETHING ABOUT THIS. THERE IS A STEERING PROBLEM THAT WOULD NOT BE ACCEPTED BY ANY OTHER CAR. IT IS NOT A "JEEP THING".