NHTSA complaint #11366256

Owner complaint summary

THE DAY MY HUSBAND PURCHASED THIS VEHICLE FOR ME, I DROVE DOWN TO MY HOUSE ON A HIGHWAY (SPEED LIMIT WAS 55 MPH), I NOTICED STEERING WHEEL STARTS WOBBLING AT A SPEED OF 50-55 MPH, IT WOBBLED MORE GOING AROUND THE CURB, IT REALLY SCARED ME SO I HAD TO STOP THE CAR AND ASK MY HUSBAND TO DRIVE AND SEE WHAT HIS OPINION ON THE LOOSE STEERING WHEEL. HE SAID HE FELT THE SAME WOBBLE AS I DID AND CALLED THE SALES PERSON TO HAVE THEIR SERVICE DEPARTMENT CHECK IT OUT. THIS VEHICLE IS DOING SAME THINGS THAT IT HAD DESCRIBED IN THE DEATH WOBBLE CLASS ACTION LAWSUIT. THIS IS BRAND NEW 2020 JEEP WRANGLER RUBICON, THEIR TOP OF THE LINE JEEP. TWO DAYS LATER, MY CAR WAS IN THE SHOP, THEY CHECKED IT OUT AND SAID STEERING WHEEL WAS DEFECTIVE AND NEEDED TO ORDER THE PART WHICH WAS NOT AVAILABLE UNTIL NOVEMBER AND GAVE ME A NUMBER TO CALL THE CHRYSLER PARTS DEPARTMENT FOR SPEEDY DELIVERY ON THE PART. THE CASE MANAGER SAID PARTS WILL NOT BE AVAILABLE UNTIL NOVEMBER NO MATTER WHO CALLED BECAUSE THEY HAVE A LOT OF PEOPLE WAITING ON THIS PART(A NEW STEERING GEAR). THE MANUFACTURER KNEW THAT THEY WERE PUTTING OUT VEHICLES WITH DEFECTIVE PARTS AND DEALER KNEW THAT THIS VEHICLE HAD THE BAD PARTS SINCE IT WAS IN THEIR TBS BUT THEY STILL SELLING THESE VEHICLES ON THEIR CAR LOT. SINCE THEN, THEY GOT THE NEW PART AND REPLACED IT BUT STILL HAD THE SAME WOBBLY STEERING WHEEL, VERY SCARY FEELING. I HAVE THE DETAILED NOTES ON WHAT HAS HAPPENED WITH THIS VEHICLE. MY HUSBAND PURCHASED THIS VEHICLE WITH 575 MILES ON IT.