NHTSA complaint #11372600

Owner complaint summary

VEHICLE KEEPS GAINING OIL LEVEL FROM BURNED FUEL EVEN THOUGH THE DEALER INSTALLED THE SOFTWARE UPDATE. I LIVE IN THE SOUTH SO THE COLD WEATHER IS NOT THE ISSUE. I AM AN INDUSTRIAL MECHANIC FOR 47 YEARS AND DO MY OWN MAINTENANCE SO I KNOW WHAT THE CORRECT LEVEL IS. THE DEALER SAYS THERE IS NO FIX BUT DILUTED FUEL LEADS TO DAMAGE AND IF SEVERE, CAN CAUSE ENGINE FAILURE AND ACCIDENT. THE IMAGE POSTED IS ABOUT 7K MILES ON OIL CHANGE AND THE LEVEL IS ABOVE THE LEVEL MARKER PAD. THE SECOND ISSUE IS THE ELECTRONIC DISPLAY FAILS TO FUNCTION WHICH ALLOWS ACCESS TO VEHICLE INFORMATION AND CONTROL ACCESS. THE DEALER REPLACED THE UNIT BUT THIS ISSUE GOES BACK TO 2016 AND SO FAR, DO NOT KNOW IF THE REPLACEMENT WILL SOLVE THE ISSUE SINCE IT WAS REPLACED WITH A REMANUFACTURED PART, NOT NEW. THE DEALER REPLACED THE UNIT REALLY NOT TELLING HONDA THE TRUTH ABOUT THE FAILURE TYPE, THEY SAID IT WAS SOUND SYSTEM ISSUE WHEN THEY KNEW FOR A FACT THERE WAS NONE AS I GAVE THEM A VIDEO AND A LETTER DESCRIBING THE ISSUE. ONE PART IS 1000 DOLLARS AND THE OTHER 1800 DOLLARS, A STIFF COST WHEN WARRANTY RUNS OUT. THEIR FIX IS AN EXTENDED WARRANTY AT A COUPLE OF HUNDRED A MONTH. A WIN WIN FOR THEM AND A LOSS TO THE CONSUMER. THE FAILURE WAS SPORATIC AND HAPPENED DRIVING OR PARKED. THE FAILURE DATE IS JUST FOR THE ELECTRONIC PART BUT OIL ISSUE HAS BEEN FROM THE BEGINNING.