NHTSA complaint #11375110

Owner complaint summary

ON SEPTEMBER 19, 2020, PURCHASED A VEHICLE AND TRADED IN A 2013 CHEV. ON 09/27 WE WERE DRIVING HOME ENGINE LIGHT COMES ON, THE VEHICLE HAS LESS THAN 900 MILES.. ON 09/28 VEHICLE TAKEN TO THE NEAREST DEALERSHIP( NOT PURCHASED FROM) IN WHICH NO ONE WOULD PAY TO HAVE TOWED. IT TOOK A WEEK TO BE TOLD A NEW TRANSMISSION WAS NEEDED. WAS GIVEN A RUN AROUND ON THE TIMEFRAME FOR REPAIR. CHRYSLER AND DEALERSHIP DECIDED TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP WHERE THE TRUCK WAS PURCHASED. PROMISED TO HAVE A TRANSMISSION ON 10/14. CHRYSLER CALLED SEVERAL DAYS LATER AND STATED A TRANSMISSION WOULD BE EXPEDITED AND SHOULD ARRIVE ON 10/19. NO TRANSMISSION SHOWED UP. CHRYSLER STATED A 2ND TRANSMISSION WAS SHIPPED AND ARRIVED AT THE DEALERSHIP ON 11/28. THE TRUCK WAS RETURNED TO US ON 10/30. ON 11/07 WE WERE STOPPED AT A DRIVE-THRU, TRIED TO PUT THE TRUCK INTO DRIVE. WOULD NOT SHIFT INTO DRIVE. FINALLY SHIFTED BUT MADE A GRINDING SOUND THROUGH ALL GEARS. RETURNED VEHICLE TO DEALERSHIP ON 11/10 DUE TO WINTER STORM AND WAS INFORMED ON 11/13 ANOTHER TRANSMISSION IS NEEDED. I HAVE BEEN TREATED VERY POORLY IN THIS SITUATION AND THIS HAS COST ME THOUSANDS OF DOLLARS DUE TO MY BUSINESS AND NOT HAVING A TRUCK. NO ONE SEEMS TO CARE OR WILL HELP JUST BEING TOLD THESE THINGS TAKE TIME. VERY UNACCEPTABLE. REPEATEDLY TOLD MY VEHICLE IS NOT PART OF A RECALL BUT ON THE SERVICE PAPERWORK FOR THE 1ST TRANSMISSION, IT LISTS THE CAUSE AS RECALL.