NHTSA complaint #11375633

Owner complaint summary

TL* THE CONTACT OWNS A 2020 NISSAN ROGUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 - 20 MPH WHEN SUDDENLY THE VEHICLE'S BRAKE ASSIST ACTIVATED CAUSING THE VEHICLE TO COME TO A STOP AS IF THE BRAKES WERE INTENTIONALLY STOPPED BUT THEY WERE NOT. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT A STOP SIGN WHEN THE VEHICLE SUDDENLY STOPPED CAUSING THEM TO BE REAR ENDED. A POLICE REPORT WAS FILED. NO AIR BAGS DEPLOYED. THE CONTACT RECEIVED INJURIES TO THEIR BACK. MEDICAL ATTENTION WAS NEEDED. THE VEHICLE HAD NOT BEEN TOWED. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH WHEN THE VEHICLE SUDDENLY STOPPED. THE FAILURE OCCURRED A FOURTH TIME. THE CONTACT STATED THEY WOULD HAVE TO PLACE THE VEHICLE INTO PARK, THEN, TURN THE VEHICLE OFF AND ON AGAIN IN ORDER FOR THE VEHICLE TO REGAIN PROPER FUNCTION. THE CONTACT TOOK THE VEHICLE TO THE DEALER (PEARSON NISSAN OF OCALA 2060 SW COLLEGE RD, OCALA, FL 34471; (352) 622-4111) WHO WERE UNABLE TO RECREATE THE FAILURE AND IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE HOWEVER THE CONTACT WAS WAITING FOR A CALL BACK REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. *DT*JB