Verified government source

NHTSA complaint #11375812

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

UNKNOWN OR OTHER

Dates

Incident: 10/31/2020
Filed: 11/22/2020

Owner complaint summary

TWICE WITHIN NINE DAYS GIVE OR TAKE A DAY, OCT.31 BEING THE LAST TIME THE SUV TURNED ITSELF OFF ONCE TRAVELING APP. 25 MPH, THE SECOND ABOUT 45MPH . A FEW MINUTES LATER IT TURNED ITSELF BACK ON.THIS IS MY WIFES CAR. THANKFULLY BOTH TIMES SHE WAS ABLE TO GET THE CAR OFF THE ROAD AND NOT HAVE AN ACCIDENT. THE FIRST TIME IT HAPPENED SHE THOUGHT THAT SHE DID SOMETHING ,HAD NO IDEA WHAT BUT SINCE THE CAR STARTED SHE DID NOT TELL ME.CAN'T EXPLAIN THAT, IT IS MY WIFE. THE SECOND TIME ON ROUTE 10 IN EAST HANOVER NJ SHE CALLED ME WHILE THE CAR WAS STILL ROLLING TO A STOP.OVER THR PHONE I COULD HEAR A GRINDING LIKE SOUND SIMILAR TO WORN OUT BRAKE PADS. BEING LESS THAN A 1/2 MILE FROM WORK WHEN IT STARTED AGAIN I TOLD HER TO DRIVE IT TO WORK. TOWN HYUNDAI BI DENVILLE NJ WAS CALLED TO COME AND GET THE CAR. AFTER HAVING THE CAR FOR 22DAYS THE COULD NOT FIND THE PROBLEM AND HID BEHIND THE NJ LEMON LAW TO DENY OUR REQUEST TO REPURCHASE THE CAR NO ONE IN THEIR RIGHT MIND WOULD DRIVE THE CAR TWO MORE TIMES TO SEE IF IT WOULD SHUT ITSELF OFF THE POTENTIAL FOR AN ACCIDENT /DEATH /INJURY OUTWAYS THE IDIOTIC NOTION THAT THE CAR NEEDS TO DO THIS TWO MORE TIMES TO QUALIFY FOR THE LEMON LAW .MY ONLY CONCERN IS THAT THIS DEALERSHIP OR CORPORATE YAHOOS TRY SO RESELL OR RELEASE THIS CAR . IT IS DEATH ON WHEELS PLEASE DO NOT LET THEM DO THIS

This is an owner complaint filed with NHTSA (ODI #11375812). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11375812. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.