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NHTSA complaint #11377146

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MERCEDES-BENZ GLC350E

Manufacturer

Mercedes-Benz USA, LLC

Components

ELECTRICAL SYSTEM

Dates

Incident: 11/07/2020
Filed: 11/30/2020

Owner complaint summary

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ GL350. THE CONTACT STATED THAT WHILE DRIVING AND ACCELERATING FROM APPROXIMATELY 15 MPH TO 60 MPH, THERE WAS AN ABNORMAL BURNING ODOR INSIDE OF THE VEHICLE. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INSTRUCTED THE DRIVER THAT THE VEHICLE WOULD SHUT-OFF WITHIN 3 MINUTES. THE CONTACT STATED THAT THE VEHICLE LOSS MOTIVE POWER, STALLED AND SHUT-OFF WITH SEVERAL UNKNOWN MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE ODOR CAME FROM THE BATTERY. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF SPRINGFIELD (295 BURNETT RD, CHICOPEE, MA 01020. (413)624-4100) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *DT*JB

Fire reported
This is an owner complaint filed with NHTSA (ODI #11377146). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11377146)Back to reports

Official record ID (ODI): 11377146. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.