Verified government source

NHTSA complaint #11383221

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 NISSAN ROGUE

Manufacturer

Nissan North America, Inc.

Components

POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

Dates

Incident: 12/07/2020
Filed: 12/13/2020

Owner complaint summary

DRIVING DOWN OHIO PIKE AFTER A SHORT STOP, CAR FELT LIKE IT WAS DRIVING IN A LOW GEAR OR NOT SHIFTING AND THE MANUAL OPTION WAS NOT ENGAGED. TRAVELING APPROXIMATELY 35-45 MPH FOR ABOUT A MILE OR SO WHEN ALL OF A SUDDEN THE STEERING WHEEL JERKED TO THE LEFT AND CAR DECELERATED INTO ONCOMING TRAFFIC TURN LANE. THANKFULLY NO ONE WAS IN TURN LANE. I PUT CAR IN PARK, COLLECTED MY THOUGHTS, DAUGHTER REACHED OVER AND PUT HAZARDS ON. THERE WERE NO WARNING LIGHTS ON THE DASHBOARD AND THE WEATHER WAS CLOUDY BUT DRY CONDITIONS. I WAS ABLE TO DRIVE THE CAR TO A PARKING LOT ACROSS THE TWO LANES, TURN THE CAR OFF, RESTAR IT DRIVE IT AROUND THE PARKING LOT AND THEN ATTEMPT TO DRIVE IT TO NISSAN DEALERSHIP 3 MILES AWAY. THE CAR STILL SEEMED TO NOT DRIVE LIKE IT WAS IN THE CORRECT GEAR SO PULLED OFF INTO A RESTAURANT PARKING LOT AND EVENTUALLY WAS TOWED TO CLOSEST NISSAN. IT HAS BEEN ONE WEEK, I STILL DO NOT HAVE MY CAR BACK BECAUSE DEALERSHIP WILL NOT RELEASE IT BACK TO ME FOR SAFETY REASONS. THE DEALERSHIP INDICATED THEY ARE WORKING WITH NISSAN. I WAS GIVEN A LOANER CAR TO GET HOME IN ANOTHER STATE. THIS IS IS A LEASE CAR THAT I AM PAYING FOR AND NOT ABLE TO USE AND NOW I AM SCARED TO DRIVE. AS OF NOW DEALERSHIP TOLD ME A WIRE CAME LOOSE FROM THE COMPUTER.

This is an owner complaint filed with NHTSA (ODI #11383221). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11383221. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.