Verified government source

NHTSA complaint #11387679

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

ELECTRICAL SYSTEM,SERVICE BRAKES

Dates

Incident: 08/03/2020
Filed: 01/12/2021

Owner complaint summary

I HAVE BEEN TRYING TO TAKE CARE OF THIS OPEN AND DANGEROUS RECALL TO THE ABS BRAKING SYSTEM SINCE AUGUST 20, 2020. I HAVE CONTACTED THE DEALERSHIP SEVERAL TIMES REGARDING THE PARTS FOR THIS RECALL AND HAVE BEEN TOLD THAT THEY ARE STILL ON BACK ORDER. I JUST HEARD YESTERDAY THAT HYUNDAI IS RECOMMENDING TO PARK THE VEHICLE OUTSIDE DUE TO A POSSIBLE RISK OF THE CAR CATCHING FIRE. THIS TO ME IS AN IMPORTANT RECALL THAT I HAVE BEEN TRYING TO FIX FOR THE LAST 5 MONTHS BUT HAVE NOT BEEN ABLE TO DUE TO THE PARTS NOT BEING AVAILABLE. I HAVE CONTACTED THE HYUNDAI DEALER WHERE I PURCHASED THE VEHICLE TODAY AND THEY TOLD ME THEY DO NOT HAVE A TIME FRAME AS TO WHEN THE PARTS WOULD BE AVAILABLE OR WHEN THEY WOULD BE RECEIVING THEM. THIS IS COMPLETELY UNACCEPTABLE AND HYUNDAI NEEDS TO BE HELD ACCOUNTABLE FOR NOT BEING ABLE TO HAVE THESE CRUCIAL PARTS FOR A BRAKING SYSTEM AVAILABLE FOR THE LAST 5 MONTHS FOR MYSELF AND FOR THE COUNTLESS OTHER COSTUMERS WHO ARE PROBABLY WAITING EVEN LONGER. THEY DO NOT HAVE A PROBLEM SELLING/LEASING YOU A VEHICLE AND TAKING A PAYMENT EVERY MONTH AND IT SEEMS LIKE THEY DON'T VALUE A LIFE SINCE THEY COULD CAUSE A VEHICLE FIRE. HYUNDAI NEEDS TO BE HELD ACCOUNTABLE FOR THIS AND SHOULD BE ASSESSED A FINE FOR EVERYDAY DAY OVER THE REQUIRED TIME BY LAW THAT THEY HAD TO FIX THE ISSUE.

This is an owner complaint filed with NHTSA (ODI #11387679). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11387679. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.