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NHTSA complaint #11388698

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

ELECTRICAL SYSTEM

Dates

Incident: 01/10/2021
Filed: 01/18/2021

Owner complaint summary

WE'VE HAD THIS VEHICLE FOR A LITTLE LESS THAN TWO MONTHS. THE APP STARTED SENDING NOTIFICATIONS ABOUT THE CAR GOING INTO DEEP SLEEP AND NEEDING TO CONSERVE BATTERY WITHIN A WEEK AFTER PURCHASE. WE WERE UNABLE TO USE REMOTE UNLOCK OR START. JAN 10, IT WAS DEAD AFTER SITTING OVERNIGHT AND NEEDED TO BE JUMP STARTED. AFTER THAT, THE RUNNING BOARDS WERE STUCK ONE UP AND ONE DOWN ALL DAY. THE NEXT DAY IT NEEDED TO BE JUMPED AGAIN BUT AFTER THAT TIME, ALL WARNING LIGHTS WERE ON, RUNNING BOARDS DID NOT WORK AT ALL. TOOK THE CAR TO THE DEALERSHIP, THEY DIDN'T FIND ANYTHING WRONG BUT CHARGED IT UP. WHEN WE CAME TO RETRIEVE IT, IT WOULDN'T START. IT'S BEEN SEVEN DAYS AND THEY ARE STILL UNABLE TO FIND AN ACTUAL ISSUE.

This is an owner complaint filed with NHTSA (ODI #11388698). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11388698)Back to reports

Official record ID (ODI): 11388698. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.