NHTSA complaint #11390973

Owner complaint summary

I PURCHASE A BRAND NEW 2020 TOYOTA CAMRY MARCH 2020. ON JUNE 15, 2020 MY VEHICLE WAS PARKED IN MY DRIVEWAY AND WOULDN'T START AND HAD TO BE TOWED TO THE DEALERSHIP. THE DOORS WOULD NOT LOCK AND MY DASHBOARD DISPLAYED A MALFUNCTIONING SYSTEM PARKING BRAKE DISABLED. MY CAR REMAIN AT THE DEALERSHIP FOR 4 DAYS. ON JUNE 19 I PICKED UP MY VEHICLE. THE TOYOTA TECHNICIAN STATED THE BATTERY WAS GOOD AFTER PERFORMING A BATTERY TEST USING TOYOTA DCA8000 TEST. THE TECHNICIAN PERFORMED AN UPDATE TELEMATICS MODULE I9I-13 DCM TO LATEST FIRMWARE TO SOFTWARE VERSION HIGH AT LG-N010FFB AND SOFTWARE VERSION LOW AT CBC-98 OR CBC-34 AS APPLICABLE DEALER TECHSTREAM DIAGNOSTIC TOOL. OK THIS WAS SUPPOSE TO BE THE FIX TO MY PROBLEM. ON AUG 19 THE SAME ISSUE HAPPENED AGAIN. AGAIN I HAD MY CAR TOWED TO THE SAME DEALERSHIP. AFTER A SERIES OF TEST THEY STATED IT WAS THE BATTERY, SO THEY REPLACED THE BATTERY WITH A NEW BATTERY. I DIDN'T UNDERSTAND HOW IT COULD BE THE BATTERY WHEN THIS IS A BRAND NEW CAR WITH LESS THAN 12,000 MILES ON THE VEHICLE. . ON JAN 25, 2021 MY VEHICLE WAS PARKED IN MY DRIVEWAY AND MY CAR WOULD START. THE RADIO CAME ON , THE LIGHTS WERE WORKING BUT THE CAR WOULDN'T START, THE STEERING WHEEL WOULDN'T MOVE AND THE CAR WOULDN'T GO INTO NEUTRAL. I HAD MY CAR TOWED TO MY DEALERSHIP AGAIN. TECHNICIAN ADVISE THE NEXT DAY HAD PERFORM A DCM RESET AND FIRMWARE UPDATE FOR DRAINING BATTERIES TO THE 2020 CAMRY. THIS VEHICLE HAS NOT PERFORM TO THE STANDARDS I EXPECTED SINCE DAY OF PURCHASE MARCH 2020. STATE OF GEORGIA WILL NOT ALLOW YOU TO SUBMIT A LEMON LAW CLAIM BECAUSE VEHICLE WAS NOT OUT OF COMMISSION FOR 30 DAYS TOTAL. I AM A VERY UPSET CUSTOMER AND WILL CONTINUE TO FILE COMPLAINTS WITH TOYOTA HEADQUARTERS AND POSSIBLY SEEK ME A A CONSUMER ATTORNEY. AS MUCH AS I AM PAYING FOR MY VEHICLE I SHOULDN'T HAVE TO CONTINUE TO WAIT AROUND FOR TOYOTA TO GET THIS PROBLEM CORRECT.