NHTSA complaint #11397289

Owner complaint summary

TL* THE CONTACT OWNS A 2019 ALFA ROMEO STELVIO. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE HAD AN OIL CHANGE. AFTER LEAVING THE INDEPENDENT MECHANIC, THE CONTACT WAS DRIVING AT 65 MPH APPROACHING AN INTERSECTION, THE ANI-COLLISION WARNING LIGHT ILLUMINATED. THE CONTACT APPLIED THE BRAKE PEDAL WHICH FAILED TO OPERATE CORRECTLY AND BECAME DIFFICULT TO DEPRESS CAUSING THE CONTACT TO CRASH INTO THE VEHICLE LOCATED IN FRONT OF HER VEHICLE. NO AIR BAGS DEPLOYED. NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION SHOP AS THE VEHICLE WAS ASSISTED FOR DAMAGES WITH THE CONTACT INSURANCE COMPANY. TO VEHICLE THEN WAS TOWED TO HER RESIDENTS AND THEN TOWED AGAIN TO ALFA ROMEO OF WESTBURY 928 JERICHO TPKE, WESTBURY, NY 11590 (888) 411-8719 WHERE IT WAS AWAITING REPAIR OPTIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STARTED AN INVESTIGATION HOWEVER WAS UNABLE TO DUPLICATE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,300.*LN*JB