NHTSA complaint #11397339

Owner complaint summary

ON MULTIPLE OCCASIONS (ABOUT 3-4 TIMES A WEEK) WHEN STARTING MY VEHICLE THE ENGINE STALLS AND I HAVE TO RETRY AT LEAST TWICE FOR MY CAR TO START. AT RED LIGHTS THE VEHICLE LAGS AND TAKES A MOMENT TO PICK UP SPEED. OFTEN IN A JERKING MOTION. WHEN ACCELERATING TO SPEEDS ABOVE 20-80 MPH THE STALLING STARTS AGAIN AND DOES NOT FEEL SAFE WHILE DRIVING. WE NOTIFIED OUR DEALERSHIP ABOUT THE ISSUE WHEN GETTING SERVICED AND THEY STATED THEY COULD NOT PROVIDE ANY INFORMATION ON WHY IT WAS DOING THIS. WE HAVE HAD THIS PROBLEM SINCE DECEMBER 2019 AND HAS PROGRESSIVELY GOTTEN WORSE. ONCE WE RECEIVED THE NOTIFICATION ABOUT THE FUEL PUMP RECALL WE REQUESTED FOR THE DEALERSHIP TO TAKE OUR CAR IN FOR THE RECALL FUEL PUMP AND THEY REFUSED TO TAKE OUR CAR AND ADVISED US TO GO TO OTHER TOYOTA/ LEXUS DEALERSHIPS. THE OTHER TOYOTA/LEXUS DEALERSHIPS TOLD US TO GO BACK TO THE ORIGINAL DEALERSHIP WERE WE GET ARE CAR SERVICED AT HAVE THEM TAKE OUR CAR IN FOR SERVICE. WHEN WE WENT TO THE ORIGINAL TOYOTA DEALERSHIP WHERE WE PURCHASED OUR CAR FROM, THEY STILL REFUSED TO PROVIDE A RENTAL SINCE WE EXPLAINED THEM HOW UNSAFE THE CAR IS WHILE DRIVING. WE HAVE TRIED EMAILING AND DO NOT GET ANY RESPONSES. WE ALSO TRIED CALLING TO SPEAK WITH THE MANAGER BUT NONE OF THE MANAGERS HAVE TAKEN OUR CALLS OR TRIED TO CALL US BACK.