NHTSA complaint #11398684

Owner complaint summary

I LEASED THIS VEHICLE IN JULY 2020 FOR 24 MONTHS, THE BATTERY IS NOT DEPENDABLE; FREQUENTLY, AT RANDOM TIMES, THE CAR WON'T START.. I HAVE HAD TO CALL FOR ASSISTANCE 6 TIMES. TOYOTA EXPLAINED THAT THE BATTERY HAS A DEFECT CALLED PARASITIC DRAIN BECAUSE OF OVERLOAD FROM 40 COMPUTERS AND ONLY SOLUTION IS TO DRIVE AT LEAST 1/2 HOUR TWICE A WEEK. I AM 88 YEARS OLD WITH MACULA DEGENERATION AND CONSIDER THIS AN UNSAFE REQUIREMENT. TOYOTA SUGGESTED BUYING A NEW BATTERY BUT IF, AS STATED BY THE MECHANIC, THE BATTERY IS GETTING CONTINUOUSLY DRAINED BY OVERLOAD, THAT MAKES NO SENSE, I ASKED IF THEY COULD BLOCK OFF SOME OF THE DRAINAGE (LIKE BLUETOOTH) THEY SAID NOT THIS MODEL.I COMPLAINED THAT I WASN'T INFORMED OF THIS DEFECT BEFORE BUYING AND THEY EXPLAINED IT WAS IN THE MANUEL WHICH I DIDN'T RECEIVE UNTIL I SIGNED THE AGREEMENT.