Verified government source

NHTSA complaint #11400113

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 AUDI Q7

Manufacturer

Volkswagen Group of America, Inc.

Components

FORWARD COLLISION AVOIDANCE

Dates

Incident: 11/24/2020
Filed: 03/10/2021

Owner complaint summary

WHEN DRIVING WITH THE CRUISE CONTROL ON, THE VEHICLE AUTOMATICALLY ADJUSTS THE SPEED TO THE SPEED LIMIT. ON OCCASION, WHEN DRIVING AT FREEWAY SPEEDS, IT WILL PICK UP THE SPEED LIMIT FROM A CROSS STREET (OVER OR UNDER PASS). THIS HAPPENED ON A RECENT TRIP WITH THE VEHICLE SET AT THE SPEED LIMIT OF 75, THEN SUDDENLY AND AUTOMATICALLY BRAKING BECAUSE IT DETECTED A 45 MPH CROSS STREET. WITH MOST TRAFFIC MOVING AT 75 MPH, THIS WAS EXTREMELY DANGEROUS TO SUDDENLY BRAKE FOR NO APPARENT REASON WITH PEOPLE RIGHT BEHIND US. WE CAN NO LONGER US OUR CRUISE CONTROL BECAUSE OF THIS. THE AUDI DEALERSHIP COULD NOT REPLICATE THIS ISSUE. IT ONLY HAPPENED TO US IN A SMALL NUMBER OF CIRCUMSTANCES, BUT WAS DANGEROUS AND FRIGHTENING WHEN IT DID. THE AUTOMATIC SPEED ADJUST ALSO APPARENTLY CANNOT BE TURNED OFF. THE DEALERSHIP DID MENTIONED THEY WERE AWARE OF ANOTHER AUDI VEHICLE THEY HAD SEEN WITH THE SAME ISSUE.

This is an owner complaint filed with NHTSA (ODI #11400113). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11400113. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.