NHTSA complaint #11406730

Owner complaint summary

A FEW WEEKS AFTER I BOUGHT MY CAR IN EARLY JUNE 2020 I GOT AN ERROR ON MY SCREEN THAT SAID THE PASSENGER SAFETY RESTRAINT SYSTEM HAD FAILED. IT TOOK TESLA SEVERAL WEEKS TO SEND A MOBILE TECHNICIAN TO MY HOUSE TO LOOK AT THE ERROR, THEY KEPT RESCHEDULING THE APPOINTMENT. BY THE TIME THEY SHOWED UP THE ERROR HAD GONE AWAY ON ITS OWN. I FELT VERY UNSAFE HAVING ANY PASSENGER IN MY CAR DURING THE FIRST FEW WEEKS OF HAVING MY CAR. WHEN THE MOBILE TECH FINALLY LOOKED AT IT ON JULY 1ST 2020, HE ADVISED ME TO TAKE IT IN TO THE SERVICE CENTER BECAUSE HE DIDN'T HAVE THE PARTS OR TOOLS REQUIRED TO DIAGNOSE IT FURTHER. I SENT TESLA SEVERAL TEXT MESSAGES TO 408 560 5674 ASKING TO HAVE MY SEATBELT MODULE REPLACED ASAP, INDICATING THE ERROR AS A PASSENGER SEATBELT RESTRAINT SYSTEM FAILURE. I ALSO SENT THE SANTA CLARA SERVICE CENTER AN EMAIL JULY 2ND THE DAY AFTER THE MOBILE TECH VISITED. THE EARLIEST APPOINTMENT THEY'D LET ME SCHEDULE WAS A ALMOST A MONTH OUT, ON JULY 29TH. - MY PASSENGER RESTRAINT SYSTEM FAILED ON MY NEW MODEL Y. I HAD A MOBILE TECH COME LOOK AT IT AND HE TOLD ME I NEED TO TAKE IT TO THE DEALER. I MADE AN APPOINTMENT AND THE EARLIEST I CAN GET YOU TO FIX IT IS JULY 29TH? THIS IS UNACCEPTABLE FOR A SAFETY ISSUE. PLEASE FIND SOME TIME TO GET ME IN SOONER OR I WILL HAVE TO GET THE NTSB INVOLVED. - WHEN SANTA CLARA FINALLY LOOKED AT IT IN 2020, THEY TOLD ME THE MOBILE TECHNICIAN LEFT NO NOTES ABOUT THE ISSUE AND THAT TOO MUCH TIME HAD PASSED TO DIAGNOSE THE ISSUE BECAUSE THE LOGS WERE DELETED. I WAS PRETTY UPSET BUT THEY CONVINCED ME TO TAKE IT HOME AND WAIT FOR THE ISSUE TO REPRODUCE ITSELF AGAIN. FINALLY THIS PAST WEEK IT HAPPENED AGAIN ON MARCH 28TH I WAS DRIVING DOWN TO SANTA BARBARA FROM SAN JOSE AND THIS TIME SAFETY RESTRAINT FAILURE POPPED UP IN THE MIDDLE OF MY DRIVE. THEY SAID THEY FIXED IT BUT THIS CAR IS DANGEROUS AND I DON'T FEEL SAFE IN IT.