NHTSA complaint #11413161

Owner complaint summary

OUR 2019 CAMRY WAS TAKEN IN FOR SERVICE UNDER THE FUEL PUMP RECALL AND AFTER PICKING THE VEHICLE UP AFTER REPAIR WE DROVE THE VEHICLE FOR 45 MINUTES AND HAD A POUNDING HEADACHE, NAUSEA AND CLOSE TO VOMITING FROM FUEL VAPORS INSIDE THE VEHICLE. THE VEHICLE WAS RETURNED TO THE DEALER AND THEY STATED IT WAS OK. THE NEXT MORNING WE WOKE UP TO OUR GARAGE SMELLING DUMPED OUT GASOLINE AND THE INSIDE OF THE CAMRY WAS OVERWHELMED WITH GASOLINE ODOR AND VAPORS. WE CALLED THE LOCAL FIRE DEPARTMENT WHO HAD TWO FIRE DEPARTMENT CREW EXAMINE THE VEHICLE AND THEY AGREED IT SMELLED LIKE GASOLINE INSIDE THE VEHICLE. THE VEHICLE WAS RETURNED TO THE DEALER AND THEY HAD A FACTORY REP LOOK AT THE FUEL PUMP WHO STATED AS REPORTED TO US THERE WAS NOT A PROPER SEAL. WE PICKED UP THE VEHICLE ON 4/17/21 AND ON 4/20/21 AS THE SHAMPOO SMELL WAS GOING AWAY FROM WHERE THEY SHAMPOOED THE BACK SEAT THE GASOLINE SMELL IS NOW THERE AGAIN. THE ONLY WAY TO PROPERLY FIX THIS INSTEAD OF GUESSING WHERE THE FUEL LEAK IS WOULD BE TO USE A GAS DETECTOR THAT MEASURES IN PARTS PER MILLION AND LOCATE THE LEAK AND ALSO LIKELY REPLACE THE CARPET AT A MINIMUM. WE NEED YOUR HELP IN RESOLVING THE SERIOUS SAFETY ISSUE.