NHTSA complaint #11418132

Owner complaint summary

My car on two separate occasions lost power and took several seconds to recover while fighting it. It would suddenly state "Drive Attention Required" and seemed to hit the brakes hard and ignore my inputs. This occurred twice within a week roughly 3 weeks ago. This could have easily caused an accident as the car begins to slow quickly. The issue was not reproduced by the dealer and they claim it was related to a faulty software update (but they never reproduced or had any diagnostics on the issue so I'm not sure how they could claim that). It has not happened after the third reinstall of the software update but it also didn't happen except those two times when the software was apparently faulty so I still believe it could happen at any time. When the software was in a faulty state (which was common with the update and many had the same issues) the car's self driving tech was also semi functional and easy to have the car drive itself without knowing. The car would say "Driver's assistance inactive on the screen" but then drive itself at some unknown speed. I have a video of this. This is super dangerous.