NHTSA complaint #11418245

Owner complaint summary

While driving at approximately 40mph, a red message suddenly appeared in the dashboard saying “Engine Control Error- Park vehicle in a Safe Place”. Simultaneously, the car became unresponsive - for example, pressing the gas pedal had no effect. I was able to brake and drift to the side of the road, but the car kind of bumpily ground to halt, feeling almost as if I had a flat tire (which I did not). Once I shut off the car and restarted, it ran again but had that issue occurred at a high speed or on a busier roadway, a serious accident was possible. I just recently had the car serviced to do a major upgrade the software and have seen others posting in forums about this serious issue. I never had this issue prior to the software update and have driven the car over 5000 miles.