Verified government source

NHTSA complaint #11418267

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 BMW X5

Manufacturer

BMW of North America, LLC

Components

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

Dates

Incident: 05/22/2021
Filed: 05/24/2021

Owner complaint summary

Automatic braking system. Traveling about 50 MPH the automatic brake activated, there was nothing even close to my vehicle, my passenger's head was jerked forward. I had the vehicle in for computer problems about two weeks ago, concerning the radio and dash board displays, not knowing about the automatic braking problem at that time, ( this is the second incident involving the automatic brake, first time I didn't think too much about it since I had just purchased the vehicle I thought maybe a new car bug ). I was told that there was no fix for the problems I took it in for , and that Germany was notified and they had no solution, when a fix was found I would be notified. Now I'm now realizing more is affected by the faulty computer system then I first thought. My main concern is getting rear ended on the highway which I travel quite often. This incident occurred Saturday evening, today I'm contacting the dealership, we will see what happens with a more serious problem.

This is an owner complaint filed with NHTSA (ODI #11418267). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11418267. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.