NHTSA complaint #11419321

Owner complaint summary

Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.