Verified government source

NHTSA complaint #11420845

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 PORSCHE TAYCAN

Manufacturer

Porsche Cars North America, Inc.

Components

ELECTRICAL SYSTEM

Dates

Incident: 05/30/2021
Filed: 06/14/2021

Owner complaint summary

Total electrical shutdown of the drivability of the car. The car in driving traffic came to a sudden stop and doors were lock and would not start until we tried 3 times. A truck behind us had to come to a quick sudden stop to avoid hitting us in the rear of the car! The car was taken to Porsche South bay for understanding the cause of the problem the manufacture was alerted ,Porsche customer care and a case filed. Porsche Service was suppose to report their findings to Customer Care in reference to case file number. They asked me to also bring in the Porsche charging unit to be re-flashed on software in the unit. I have had the car in multiple times for PCM related issues and software updates, during the most recent update they had to replace the entire PCM with a new one. The car was running fine then, then this issue happened. Porsche is continually having issues with this car all related to the PCM, it appear that the car is unsafe and my wife refuses to be in the car. I asked Porsche if they were aware of this problem and they said yes. I asked Porsche for them to look at this car as a Lemon law car, they call this a Buy Back Program. I am still waiting to be told what is next. Porsche is saying the car is safe and has had no accidents, but they know that this car could cause an accident when shutting down with no notice. How is that considered safe? No message appeared till after the car shutdown.

This is an owner complaint filed with NHTSA (ODI #11420845). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11420845. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.