Verified government source

NHTSA complaint #11421557

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 JEEP WRANGLER

Manufacturer

Chrysler (FCA US, LLC)

Components

STEERING

Dates

Incident: 06/11/2021
Filed: 06/20/2021

Owner complaint summary

A bunch of lights started to pop on my dashboard and said things like Service Airbag System, Service Shifter, Traction Control On while I was driving on a busy road. My steering wheel was also locked so I was unable to turn left or right. Thankfully, I was on the right side of the road so I was somehow able to get on the side of the road and pull over. When I put my car on park, the car would start jerking forward. I turned my car on and off and it was still doing the same thing. I turned it off again and after about 15 minutes, my steering wheel was unlocked. I took my car to the dealership and had them take a look at it. A few days later, they "fixed" it and told me it was a battery issue and that it was resolved. Two days later, the exact same thing happened AGAIN while I was on a 1 way street. It was INCREDIBLY dangerous, because it happened right before I had to go up an S curve. It was in the middle of a storm and there were a lot of cars going the other way and a lot of cars behind me. I turned on my hazard lights and had to go up the curve very slowly and there was somewhere I could turn right. Since my steering wheel was locked, I wasn't able to turn onto the street and ended up in a patch of grass. My car is currently at the dealership again. They told me it was a wiring issue and they are going to keep it and test drive it a few times.

This is an owner complaint filed with NHTSA (ODI #11421557). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11421557. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.