Verified government source

NHTSA complaint #11423330

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 HONDA CR-V

Manufacturer

Honda (American Honda Motor Co.)

Components

UNKNOWN OR OTHER

Dates

Incident: 07/04/2020
Filed: 07/03/2021

Owner complaint summary

Overview: On July 4, 2020 my SUV rolled backwards on a slight incline when the start button was pressed to turn it off while in drive position causing a broken ankle, multiple abrasions and back pain. Details: I drove my SUV onto a driveway with a slight incline. The SUV did not roll forward because of the incline but after stepping out of the vehicle I realized that I had not turned it off. I turned back around while standing next to the SUV and pressed the button to turn it off not realizing the car was in drive. It immediately started rolling backwards (downhill), knocking me to the ground and dragging me since I was caught under the door. The driver's side wheel either went over my foot or dragged it (not sure which since at that point I was afraid for my life). It broke my ankle and tore away the skin in the ankle area. When it finally stopped, I was able to roll away and cry for help. This incident caused a broken ankle, multiple abrasions on my body and damage to the muscles in my back causing a very painful rib cage. These injuries required immediate and ongoing physician care and physical therapy. I truly believe that there should be a safety feature that does NOT allow us to turn the car off while the vehicle is in drive. It was something that was part of the older key start/stop vehicles. I believe that I read that some of the other manufacturers were dealing with this problem so don't know why Honda hasn't addressed it. Why is it not standard on all the new keyless push button vehicles? I know I'm not the only one who had this problem because my orthopedic doctor told me another of her patients sustained injuries with a roll back. Thank you for your time.

1 injuries reported
This is an owner complaint filed with NHTSA (ODI #11423330). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11423330. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.